Platform Guide

How Chikitsaalye Works

A single platform connecting patients, doctors, and hospital operations — reducing waiting, eliminating information gaps, and making every handoff visible.

Choose your role to see how it works

Chikitsaalye serves three different user groups with tailored, role-specific workflows.

1

Check doctor availability before you leave home

Open Chikitsaalye on your phone or any browser. Search for your hospital and department. See in real time: which doctors are on duty, current token numbers, and estimated waiting times — before you travel.

📍No app download required — works in any browser
🔢See current token number and estimated wait for each department
📅Check OPD schedules — days, shifts, and doctor roster
2

Register and receive your token

At the hospital, register at the OPD counter or via the kiosk. Your token is linked to your ABHA ID or a temporary number. Track your token status on your phone — no need to stay in the waiting area.

🪪Register with ABHA card, Aadhaar, or name and mobile number
📲SMS notification when your token is 3 ahead
🏃Arrive at the OPD room on time — no waiting hours in queue
3

Consult, get prescriptions, and track tasks

After your consultation, your prescription, follow-up tasks, and lab referrals appear on your Chikitsaalye dashboard. No paper prescription to lose. No guessing about next steps.

💊Digital prescription with medicine schedule and dosage
🧪Lab test orders sent directly — visit lab with your token
Follow-up tasks shown clearly — return date, tests, medicines
4

Receive your reports and download records

Lab results are uploaded directly to your Chikitsaalye profile. You get an SMS when reports are ready. Download them anytime — no return trip to the hospital just to collect a paper report.

📄Lab reports available in your dashboard the moment they're uploaded
🔔SMS alert when critical results or doctor notes are added
📁Full health record history — all visits, prescriptions, and reports
See all patient features →
1

Start your OPD session with a full queue view

Log in at the start of your OPD session. Your dashboard shows today's booked tokens, total registered patients, estimated completion time, and any urgent alerts — before you call the first patient.

📋Patient list for the day with chief complaints pre-populated
⚠️Urgent flags — critical results, referral responses, programme alerts
Real-time session progress — tokens done vs. remaining
2

Call next patient with full clinical context ready

Click "Call Next" to bring up the next patient. Their prior visit history, active medicines, pending lab results, and previous notes load instantly — reducing the time spent asking the same questions at every visit.

🗂Visit history from all departments — not just your OPD
🧪Pending and recent lab results visible at point of consultation
💊Current active prescription and programme enrolment status
3

Document, prescribe, refer — all in one place

Write consultation notes, issue prescriptions, order lab tests, and make referrals directly from the consultation workspace. Everything is timestamped, linked to the patient record, and visible to the receiving department immediately.

📝Quick SOAP notes with department-specific templates
💊Prescription builder with drug database and dosage guidance
🔀Referrals tracked to closure — no more lost slips
4

Manage ward rounds, tasks, and discharge

For inpatient care, the Rounds view shows all your admitted patients with daily task checklists, investigation results, and discharge readiness status. Initiate discharge summaries and track pending approvals from the same interface.

🛏Bed-side task list — investigations, reviews, medications due
🚪Discharge readiness flag — auto-check pending clearances
📋Digital discharge summary with medication instructions for patient
See all doctor features →
1

See live hospital load at a glance

The admin dashboard opens with a real-time overview: total patients registered today, OPD queue depth by department, bed occupancy, and any pending escalations — all on one screen.

📊Department-by-department OPD queue depth and wait time
🛏Ward-wise bed occupancy and discharge-ready count
🔴Escalation alerts — bottlenecks requiring immediate attention
2

Track patient flow and identify bottlenecks

The Patient Flow view shows average time from registration to consultation, lab turnaround times, and discharge process delays — by department and over time. You see where patients are getting stuck before it becomes a crisis.

Registration → consult → lab → discharge time tracking
🔍Filter by department, date range, and patient category
📈Wait-time trends by hour and day — plan staffing accordingly
3

Monitor discharge blockers and bed availability

The Discharge module shows every patient who is clinically ready to be discharged but is blocked by administrative or logistical reasons — pending summary, pharmacy, billing, or transport. Resolve blockers from the dashboard.

🚪Discharge blocker list with reason, responsible department, and time waiting
📋Pending discharge summaries by doctor — send reminder in one click
🛏Projected bed availability in next 4 hours for admission planning
4

Generate programme and compliance reports

For NHM, TB, maternal health, and NCD programmes, reporting compliance is tracked automatically and exportable for district-level submission. No manual compilation at month-end.

📋Auto-populated programme registers — TB, NCD, RMNCH, others
📤One-click export for district reporting formats
Compliance alerts — patients overdue for follow-up flagged automatically
See all hospital features →

One system. Three roles. Shared information.

Chikitsaalye is a coordination layer — not three separate apps. All roles see the same data from different perspectives.

Patient Layer
Patient Interface
Queue Status
Appointments
Reports
Prescriptions
Tasks
Documents
Bills
Clinical Layer
Doctor Interface
OPD Queue
Consultation
Prescriptions
Referrals
Rounds
Discharge
Programmes
Operations Layer
Admin Interface
Patient Flow
Bed Mgmt
OPD Load
Escalations
Lab Status
Staffing
Compliance
Shared Core
Platform Infrastructure
ABDM / ABHA
NHM Integration
Offline Support
SMS Alerts
Hindi / Marathi
2G Optimised

Frequently asked questions

Do patients need a smartphone?
No. Token status can be checked on a basic phone via SMS. The dashboard is accessible on any browser, including on shared or public kiosk devices. We support low-bandwidth connections.
What happens to patients who don't have internet?
The system works alongside existing paper token systems. Patients without internet still benefit — because the doctor's queue and hospital operations are coordinated, wait times reduce for everyone.
How long does hospital onboarding take?
Typically 2–4 weeks for a full OPD deployment. We handle integration with existing registration systems, staff training, and provide an on-site implementation team for the first month.
Does it work without internet at the hospital?
The core queue and clinical features operate on the local hospital network. Patient-facing status can be accessed offline via SMS. Full sync resumes when connectivity is restored.
Is patient data safe?
Yes. All data is stored within India, encrypted at rest and in transit, and ABDM-compliant. Doctors only see records for their own patients. Patients control what is shared.
Can it work alongside our existing HIS?
Yes. Chikitsaalye is designed to complement, not replace, existing hospital information systems. We support HL7 FHIR-based data exchange and have integration guides for common government HIS platforms.

See it in action at your hospital

We offer on-site demonstrations, guided pilot setups, and full implementation support for government hospitals and medical colleges.